Shipping policy

1.2 - International orders

You can choose to have your order shipped to a non-UK destination using the following methods: Please note that all Pharmacy Only Medicines (P-MEDS) and Prescription-only Medicine (POM) are not available for international orders and only available within the United Kingdom.

• All International Orders have a courier calculated shipping charge. These orders are usually delivered within 25 business days depending on your chosen courier. 

Occasionally international deliveries may take longer than expected to arrive at their destination. These delays may be caused by the destination country’s customs clearance procedures. Delays may also be caused by holidays, strikes or any such event that disrupts usual delivery operations. Customers understand that in these cases Dar Tejara Limited are not responsible for any such delays.

• Where permitted by the country of the shipping address, we will charge the relevant duties and import taxes at the point of checkout to ensure no surprises at the point of delivery. The below countries and regions do not support charging duties and import taxes at the checkout, these orders will be shipped on a Delivery Duty Unpaid (DDU) basis, meaning the customer is liable to pay any duties and import taxes at the point of delivery

• Republic of Cabo Verde (CV)
• Republic of the Sudan (SD)
• Republic of South Sudan (SS)
• Federal Republic of Somalia (SO)
• South Georgia and the South Sandwich Islands (GS)
• Republic of Iraq (IQ)
• Syrian Arab Republic (SY)
• Democratic Republic of Timor-Leste (East Timor) (TL)
• Turkmenistan (TM)
• Northern Ireland (XI)
• Russian Federation (RUS)
• Federated States of Micronesia (FM)
• Republic of the Marshall Islands (MH)
• Republic of Palau (PW)
• Territorial Collectivity of Saint-Pierre and Miquelon (PM)
• Commonwealth of Puerto Rico (PR)
• Federative Republic of Brazil (BR)
• Falkland Islands (FK)

• Dispatch date of goods is subject to the availability of stock. For any questions relating to stock availability and fulfilment/shipping times please contact us here.

• Availability of stock, dispatch and delivery dates are given as estimates only

• The customer agrees that Dar Tejara Limited is not liable in any case for any consequential or other direct or indirect loss or damage of any kind, (including but not limited to loss of profit or any economic loss), arising out of its recklessness, negligence, inability or failure to dispatch or deliver goods within the stated time frame

• The customer agrees that despatch and delivery records kept by Dar Tejara Limited are correct and that the signed Packing Slip or Delivery Docket or of any such document used by a courier service or by Dar Tejara Limited for the purposes of recording delivery of goods is proof that goods were received by customer.

• The customer agrees to be onsite at their nominated delivery address between business hours. Dar Tejara Limited will not accept responsibility for lost or stolen goods at delivery sites if the customer has failed to be onsite and if goods had to be left at delivery address unattended.

• If a delivery failure occurs for whatever reason and re-delivery is requested, customers may be required to pay the re-delivery fee as charged by the courier company.